While the specs are borderline (esp. the GPU), it “should” run. I’d first suspect firewall/antivirus software. Just to rule it out, you can temp disable such and see if it successfully runs.
Side note, an SSD could make a big difference. Combined with the already marginal GPU and low CPU clock speed, a non-SSD could make the game nigh unplayable on the system anyway.
Both of you guys are very correct, we got it to work after a “optional” windows update and the main menu lags too much even after lowering all settings haha, so we are sourcing her a decent budget pc now haha