I don’t know whether this issue is unique with me or something that everyone is experiencing. I have bought three ships so far (a Gladius, an F7C Hornet, and an Origin 325a). Everything works fine for a while, but then eventually I can only spawn the stock versions. Once this happens, my only option is to do a character reset as I can’t even access anything in my Vehicle Loadout Manager. At least with the Origin 325a, I was getting back all the customized options that I paid real cash for, but with the other ships, I would lose all weapon/component upgrades that I spent aUEC for, along with the aUEC itself. In other words, hours of taking on missions to make cash down the drain. I have done two character resets so far in the span of two days, and it’s happened for the third time. This makes the game unplayable.
I figured maybe I can make myself useful, and so I decided to submit a report on the RSI Issue Council. Here there are three options that you can choose for your report: Star Citizen Alpha 3, RSI Launcher, and Web Customizer. I figured Star Citizen Alpha 3 is the option I should go for since this is an in-game bug and not an issue with the launcher or the ship customizer. I took the time to make a detailed report using the Origin 325a as my main example, only to have a user select INVALID as this is not an issue on the PTU. Nowhere does it specify that you need to report bugs separately for the live game and for the PTU.
Long story short, if I need to reset my account every day, this makes the game unplayable. And if I can’t submit a proper bug report, that there’s no point entirely. Hopefully my refund (US $320) comes through soon. I will try the game again once it’s more stable. It was a fun six days while it lasted.