the first time i logged in on 3.9 everything was all fine, the second time, i lost the components off of my almost fully upgraded cutlass black. now it shows i have 6 cutlass blacks, 2 of which are locked and show empty component slots on, and the other ones are all stock. the only components kept were the ones that were not on ships
They lowered the rest to 12 hours. And yes, missing body parts is one of the reasons to conduct a character reset. 2/3rds of my ships were missing so a Character reset worked for me in reacquiring both my ships and missing gear.